Terms & Conditions

Garg Computers – www.gargcomputers.com

1. Introduction

Welcome to www.gargcomputers.com, operated by Garg Computers, Kotkapura, Punjab, India.
By accessing or purchasing from this website, you agree to comply with the terms and policies described below.

2. Seller Information

Seller Name: Garg Computers
Business Location: Kotkapura, Punjab, India
Website: www.gargcomputers.com
Email: [email protected]
Phone / WhatsApp: +91 8081400003

3. User Accounts

Customers may create an account using:

  • Email address
  • Mobile number

Users are responsible for maintaining the confidentiality of their login credentials.

Garg Computers is not responsible for unauthorized access caused by user negligence.

Customers must provide accurate contact and address information when placing orders.

4. Product Information & Compatibility

We make every effort to provide accurate product information, specifications, and images on www.gargcomputers.com. However, due to the technical nature of printer spare parts, customers are responsible for verifying compatibility with their printer model before placing an order.

Products sold on this website may fall under the following categories:

Original Manufacturer Product – New
Brand new genuine parts manufactured by the original manufacturer.

Original Manufacturer Product – RC (Refurbished / Recovered Component)
These parts are original manufacturer components that have been carefully removed from printers, tested in our lab, and verified to be fully functional.

Compatible Replacement Parts
These are non-OEM parts manufactured by third-party manufacturers and designed to be compatible with specific printer models.

Imported Spare Parts
Some spare parts may be imported items. These products may be either brand new or professionally refurbished, and are fully tested before dispatch.

Customers must verify that the selected product is compatible with their printer model.

Due to the technical nature of spare parts, Garg Computers shall not be responsible for incorrect orders placed due to compatibility mistakes.

Customers are strongly advised to consult a qualified technician before placing an order if unsure about compatibility.

5. Technician Installation Disclaimer

Many products sold on this website require professional technician installation.

Garg Computers shall not be responsible for damage caused by:

  • incorrect installation
  • improper handling
  • wrong electrical connections
  • misuse of parts

6. Pricing Policy

Prices displayed on the website are in Indian Rupees (INR).

Prices may change without prior notice.

In case of pricing errors due to technical issues, Garg Computers reserves the right to cancel the order and issue a refund.

All purchases will be accompanied by an invoice as applicable under GST regulations.

7. Order Acceptance & Verification

Placing an order does not guarantee acceptance.

Garg Computers reserves the right to verify orders through:

  • phone call
  • email confirmation
  • OTP verification

Orders suspected to be fraudulent or incomplete may be cancelled.

8. Payment Terms

Payments may be made through:

  • Credit / Debit Cards
  • UPI
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (if available)

Orders will be processed only after successful payment confirmation.

In case of payment gateway errors, resolution time may depend on the payment provider.

9. Shipping Policy

Orders are processed within 2–7 working days depending on stock availability.

Orders are shipped through third-party courier partners.

Estimated delivery time may range from 3–10 working days depending on location.

While we use third-party couriers, we assist customers in resolving transit-related issues in genuine cases.

Customers are advised to track shipments using tracking details.

10. Return & Replacement Policy

Replacement requests will be accepted only under the following conditions:

  • Wrong product delivered
  • Product received in defective condition
  • Product damaged during shipping

⏳ Time Limit

  • Customers must report any issue within 3 days of delivery
  • Requests after this period will not be considered

📦 Return Process

  • Reverse pickup may not be available in all locations

  • Return shipping charges will be reimbursed/borne by us (as per approval)

🔍 Inspection & Replacement

  • After receiving the product, our team will inspect and verify the issue
  • Once approved, we will:
    • Replace the product
    • Dispatch the replacement back to the customer

📌 Return Requirements

To be eligible for replacement, the returned product must include:

  • Original invoice
  • All accessories and parts
  • Proper packaging (to avoid transit damage)

❌ Important Notes

  • No replacement will be accepted for physically damaged items caused after delivery
  • Products without proper packaging or missing parts may be rejected
  • This policy is applicable only for replacement, not for refunds (unless approved by management)

⚠ Replacement requests may be rejected if a valid unboxing video is not provided.

Non-Returnable Items

The following items are not eligible for return or replacement:

  • Printer heads (unless defective on arrival)
  • Physically damaged products
  • Products damaged due to incorrect installation
  • Products without original packaging
  • Complete unboxing video is mandatory for damage/defect claims

Customers are advised to inspect products carefully before installation.

11. Warranty & Service Policy

Warranty, if applicable, applies only to products that are explicitly mentioned as “under warranty” on the product page.

Products that do not clearly mention warranty on the product page should be considered sold without warranty.

Warranty, where applicable, covers manufacturing defects only as per the product specifications.

Warranty does NOT cover the following situations:

  • Physical damage
  • Damage caused by excess voltage or electrical issues
  • Broken connectors, pins, or mechanical damage
  • Removal or damage of warranty stickers or labels
  • Damage caused by improper handling or incorrect installation

Manufacturer Warranty

For brand new company products, warranty (if available) is provided directly by the manufacturer or brand service center according to the manufacturer’s service policy.

Garg Computers does not provide additional warranty on brand new company products, unless specifically mentioned on the product page.

Customers may need to contact the official brand service center for warranty claims.

Refurbished / RC / Compatible Parts

Products classified as RC (Recovered Components), refurbished parts, or compatible spare parts may have limited testing warranty or no warranty, depending on the product category.

Warranty details will always be clearly mentioned on the product page where applicable.

No Warranty Products

Certain products such as:

  • Printer heads
  • Electronic spare parts
  • Consumable components

may not carry any warranty, unless otherwise stated.

Customers are strongly advised to verify warranty information on the product page before placing an order.

12. Order Cancellation Policy

Orders may be cancelled under the following conditions:

Before Processing

Orders cancelled before processing may incur administrative charges of up to 10% of the order value.

After Processing

Orders cancelled after processing may incur processing charges of up to 15% of the order value.

After Dispatch

Orders that have already been dispatched or shipped cannot be cancelled.

Refund Process

Approved refunds will be processed within 10 working days.

Refunds will be issued through:

  • the original payment method used for the order, or
  • bank transfer / UPI as per the details provided by the customer.

Garg Computers reserves the right to determine whether an order has been processed or dispatched.

13. Rewards / Loyalty Points Policy

If reward points or loyalty points are offered on www.gargcomputers.com, the following terms apply:

  • Reward points may be earned through eligible purchases or promotional offers.
  • Reward points have no cash value and cannot be exchanged for money.
  • Reward points may be redeemed only for purchases on www.gargcomputers.com.
  • Reward points may expire after a defined validity period, if not used.

Reward Points Credit

Reward points will be credited to the customer’s account only after the order is successfully delivered.

RTO (Return to Origin) Orders

If an order is returned to origin (RTO) due to:

  • customer refusal
  • incorrect address
  • customer not available

any reward points issued for that order will be automatically deducted from the customer’s account.

Program Modification

Garg Computers reserves the right to modify, suspend, or discontinue the rewards program at any time without prior notice.

14. Money-Back Guarantee (Where Applicable)

For products that are specifically marked as “Money-Back Guarantee” on the product page, the following terms apply:

Refund Request Timeline

Refund requests must be submitted within the timeline specified on the product page. Requests submitted after the allowed period may not be accepted.

Refund Request Evidence

To process a refund request, customers must provide clear evidence of the issue, including:

  • A clear video showing the issue with the product
  • The product condition and serial/part details (if applicable)

Incomplete or unclear evidence may result in rejection of the refund request.

Refund Request Submission

Refund requests must be submitted through:

My Account → Refund Request

The request must be linked to the original order.

Refund Payment Method

Customers must provide bank account details or UPI ID for refund processing.

Refunds will be processed after verification and approval by Garg Computers.

Loyalty Points Adjustment

If the order used loyalty points, the equivalent value of those points will be deducted from the refund amount.

Order Record

All refund requests and decisions will be recorded in the order notes section of the original order for reference.

15. RTO (Return to Origin) Policy

Orders returned by courier due to:

  • incorrect address
  • customer unavailable
  • refusal to accept delivery

will be marked RTO.

In such cases:

  • shipping charges are non-refundable
  • re-shipping may require additional payment
  • repeated RTO orders may result in account restrictions.

16. Privacy & Data Protection

Customer information such as name, address, phone number and email may be collected to process orders and improve services.

We do not sell or rent customer data.

Customer information may be shared only with:

  • payment gateways
  • courier partners
  • notification services such as One Signal

17. Cookies

This website uses cookies to improve user experience.

Cookies may store:

  • login session information
  • user preferences
  • shopping cart data

Users may disable cookies through browser settings.

18. Intellectual Property

All website content including:

  • logos
  • product images
  • product descriptions
  • website design

are the property of Garg Computers or respective brand owners.

Unauthorized use or reproduction is prohibited.

19. Limitation of Liability

Garg Computers shall not be liable for:

  • installation errors
  • product misuse
  • compatibility mistakes
  • courier delivery delays
  • indirect damages arising from product use

Customers are advised to use qualified technicians for installation.

20. Jurisdiction

All disputes related to the use of this website shall be subject to the jurisdiction of the courts in:

Faridkot, Punjab, India only.